IT Helpdesk Technician
Looking to make an impact? You’ve found the opportunity! At Lifewell, you’ll join a team passionate about inspiring hope, supporting better health and providing opportunities for healing to the ones we serve. Our mission drives us, and you’ll see this in our desire to help others reach a balanced mental health lifestyle. Just as much as we care for those we serve, we care for our team members and our community. We provide career growth paths to encourage personal and professional development so you can focus on what’s most important. Come alongside others to encourage self-value and hope and help lives change!
Essential Duties and Responsibilities
As Lifewell’s IT Helpdesk Technician, you will be the first point of contact to respond to technical issues and to run diagnostics to find solutions. You will be responsible for providing support and assistance to staff members by analyzing requirements and solving problems, installing hardware and software solutions. As part of the Helpdesk Team, you monitor and respond to helpdesk tickets and maintain the tracking software with critical updates, documents, internal procedures and other project related information.
In addition, this position will help with maintaining inventory of all equipment, software and software licenses, manages PC setup and deployment for new employees and performs hardware and software upgrades as required.
We offer a fun and engaging team environment as part of a great team and some work-from-home options. If you enjoy and are seeking a hands-on IT position, with a lot of opportunity to learn and grow with a personable and friendly outlook, this is the job for you. Apply now!
Skills / Requirements
- A High School Diploma/GED and one year of related experience supporting of computer systems and software applications.
- Must be 21 years of age
- Background Check
- Minimum one year recovery from drugs and/or alcohol
- Minimum typing speed of 35 wpm
- A current Arizona Driver License and a current satisfactory 39-month Motor Vehicle Report (MVR)