Job Description

Under supervision of Program Management, performs duties in support of therapeutic services and provides comprehensive direct support services which are structured to meet the needs of an adult population composed of SMI, dual-diagnosed and/or referred persons. Facilitates various family group activities that support and strengthen the client and their families assisting them in their recovery; performs related duties as required.


  • Encourages, assists and supports the family in expressing their perspective throughout the processes of assessment, service planning and service delivery while maintaining a focus on the recovery and resiliency.
  • Creates and facilitates a variety of family group activities that support and strengthen a family’s journey of recovery.
  • Develops knowledge base and contacts in community to assist with providing needed resources to Individuals/Families and provide consultation to members of the Adult clinical Teams on community-based resources.
  • In preparation of the transition from Child and Adolescent services to the Adult Services for people with Serious Mental Illness, attends the individual’s Child & Family Team (CFT) meetings; assist the family in identifying its family culture and concerns identified as they transition into the Adult System of Care.
  • Communicate opportunities for family members to become involved in the Mental Health System on a variety of levels.
  • Distinguishes between crisis and non-crisis events with the family member; assists family member to identify development and or refine Pre-Crisis systems or a Crisis Plan that is individualized.
  • Participates in and support the activities of the Recovery and Resiliency Department including participation in Forums and other activities as designated by their supervisor.
  • Coordinates member care with the PCP or Integrated Care Provider and RBHA Care Management Department and coordinates transition of member care for PCP services into or out of the clinic setting.
  • Screens for physical health issues and ensures clinical interventions recommended by the RBHA care manager/care coordinator are incorporated into the members care.

Skills / Requirements


  • The position has a requirement of a shared experience. A shared experience is defined as personally (or a family member) utilizing privately or publically funded behavioral health services, to include substance abuse treatment or having a family perspective of recovery.
  • Completion of Peer Support Training and Peer Support Certification.