Job Description

POSITION SUMMARY: Under supervision of Program Management, performs duties in support of therapeutic services and provides oversight of the ACT teams to ensure efficient and effective operations, quality of care, customer service, and quality member outcomes. Responsible for directly supervising the ACT Clinical Coordinators serving as a liaison with administration, clinical services, service providers and external stakeholders of ACT teams; reviewing level of care needs for members on ACT and providers recommendations for appropriate level of care; overseeing team's day-to-day functioning and ensuring compliance with all program requirements and SAMHSA ACT fidelity; monitors ACT team performance through the use of quality management tools and direct team observation; develops tools to improve key performance indicators related to ACT services.


  • Works collaboratively with ACT Clinical Coordinators, ACT Psychiatrists, ACT RN’s, quality department and leadership to review and improve ACT outcome metrics, including reduced inpatient psychiatric and medical admissions, reduced ED usage, increase in employment and meaningful activities, reduced homelessness, and increased primary care visits.
  • Serves as an expert and complies with all program requirements per SAMHSA evidence based practice guidelines, Western Interstate Commission for Higher Education (WICHE), RBHA-specific and others as identified.
  • In coordination with leadership and quality, implements new processes, concepts or methods that will improve the quality of member care provided to members being served on ACT teams, as well as improved health outcomes and member experiences.
  • Ensures all services provided to members are in accordance with established policies and procedures and clinical protocols to provide supportive counseling skill development and other support services as needed.
  • Monitors ACT fidelity requirements including: community based services, engagement mechanisms, intensity of services, frequency of contact, work with informal support system, dual disorder treatment
  • Conducts quality reviews of members served on the ACT team to improve member outcomes, including, but not limited to ACT fidelity standards, CMRRT standards, and ACT outcomes reports.
  • Responsible to ensure that ACT services are provided in accordance with Evidenced Based Practices, including, but not limited to: ACT, PSH, IHH, MI, and IDDT.
  • Conducts internal fidelity reviews periodically.
  • Closely monitors reporting and weekly/monthly deliverables as related to ACT services. Provides support, coordinates training, and develops performance improvement plans to improve and maintain quality standards.
  • Ensures clinical interventions recommended by the RBHA care manager/care coordinator are incorporated into the members’ care.
  • Ensures coordination of transition of member care for integrated care including PCP services.
  • Participates and facilitates staff meetings, clinical oversight, trainings and other activities as required per licensure.
  • Participates and serves as Lifewell representation at RBHA ACT meetings, and gathers feedback to improve services provided.
  • Assists with development of discharge plans for members served on the ACT teams to assure appropriate coordination of care, and safe and effective discharge planning is implemented. Participates in related RBHA discharge ready calls and weekly inpatient calls.
  • Monitors staff minimum service delivery requirements, and ensures minimum standards are met or exceeded. Helps identify training needs for timely and accurate documentation. Establishes and maintains the expectation of same day and concurrent documentation in the Electronic Health Record in accordance with policies, procedures, and clinical protocols, and ensures documentation is completed on the same day service delivery is provided.
  • Provides 24/7 on-call coverage to provide direct support to ACT Clinical Coordinators.
  • Participates in the hiring, training, coaching, mentoring, and supervising of ACT team members as needed.


Skills / Requirements


  • A bachelor’s degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling four years
  • Preferred: A master’s degree in the behavioral health field
  • Preferred: Licensure issued by the Arizona Board of Behavioral Health Examiners to engage in the practice of behavioral health in Arizona at the Associate, LISAC or Independent level.
  • Experience working in an ACT role strongly preferred
  • One year of supervisory experience; in a behavioral health setting preferred

Important Notes

Lifewell Behavioral Wellness is a non-profit behavioral healthcare agency providing treatment, services and support for low-income clients diagnosed with serious mental illness (SMI), general mental health issues and substance abuse disorders. Lifewell offers residential, outpatient, community living and psychosocial rehabilitation programs which are client centered and adapted to address a broad range of needs.

Lifewell programs provide safe and supportive environments that foster recovery, healthy living and personal growth for clients as they build on existing strengths, focus on addressing deficiencies, and learn new social and vocational skills.