Job: Program Coordinator - Community Living Services

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Job Description

Looking to make an impact? You’ve found the opportunity. At Lifewell, you’ll join a team passionate about providing hope, healing and health to the ones we serve. Our mission drives us, and you’ll see this in our desire to help others reach a balanced mental health lifestyle. We align our thinking on three values: person-centered, evidence-based and quality-driven. Just as much as we care for those we serve, we care for our employees. We provide career growth paths to encourage personal and professional development and flexible shifts so you can focus on what’s most important. Come alongside others to encourage self-value and hope. Come alongside us and watch lives change!


Plans, organizes, and directs the activities of the assigned residential program. Provides direction and support of all phases of operations, programs, services, facilities, and staff. Is responsible for the overall performance of the assigned program. Directs and provides treatment, rehabilitation, and support services through a flexible, individualized approach and in the least restrictive, most natural environment possible. Participates as a member of the Residential Supervisors' Team in division-wide planning and decision-making.


1. Directs program functions; implements standards, policies, and procedures governing the performance of the program; revises services according to demonstrated client need and the program's strategic plan; develops and implements site-specific plans that support the division's strategic plan, develops annual program goals and objectives; defines and recommends objectives at each site; issues specific annual objectives to direct reports and reviews objectives developed by the site teams or staff.
2. Referring to the Program Manager or Director on matters requiring clarification, interpretation, or exception to policy or budget, develops and implements plans for program manpower, facilities, labor, and materials; oversees program financial administration; reviews and analyzes financial reports; prepares budget proposals; approves budget expenses up to authorized dollar amounts; ensures that all funds, physical assets, and other property of the organization are appropriately safeguarded and administered.
3. Coordinates communication and collaborates with other components of the organization and outside agencies involved with the program; seeks mutual agreement on problems involving coordination; consults with all segments of management responsible for policy or action; keeps supervisor and employees informed as to program plans and progress. Fosters strong community relations; maintains productive working relationships with neighbors, landlords, area professionals, and organizations to coordinate client services.
4. Collects and maintains quality improvement data and program performance measurements; implements policies, procedures, and action to achieve program goals; provides reports to Program manager and/or Director and direct reports on interpretation of results; recommends program/plan changes.
5. Generates and maintains medical, organization, and program records; conducts preliminary and follow-up audits; requests and receives information, and updates information/forms according to established formats and timelines.
6. Selects and maintains qualified personnel in all positions reporting directly; provides orientation and on-the-job training for direct reports; ensures that the duties, responsibilities, authority, accountability, and performance standards of all direct reports are defined and understood; identifies training needs, initiates development of direct reports, conducts performance reviews; recommends effective personnel action.
7. Directs program services; coordinates services across multiple systems; ensures that services are provided in accordance with current contracts and applicable regulations and standards.
8. Performs clinical supervision in accordance with current contracts and applicable regulations and standards; monitors staff training, monitors performance levels, and professionalism of all program staff.
9. Establishes and maintains a therapeutic working relationship with staff, clients, families, and support systems that is strengths-based and recover-focused; plans, organizes, provides, and evaluates the effectiveness of individual and group treatment, rehabilitation, and support services to achieve goals as outlined in clients' treatment plans, ensures that program staff provide appropriate and necessary services.
10. Leads team and program development, monitoring, evaluation, and improvement activities; upholds basic Lifewell workplace standards and conditions of employment; participates in professional development.

Skills / Requirements


  • Knowledge of DSM-IV and SMI diagnoses, psychopharmacology, substance abuse, addictions, recovery, relapse prevention, and 12-step treatment philosophy.
  • Knowledge of the principles of cultural competency and adherence to its philosophy.
  • Knowledge of Lifewell’s Code of Ethics statement and adherence to its concepts.
  • Knowledge of behavioral health services delivery systems policies and procedures.
  • Knowledge of state behavioral health individual and agency licensure regulations and requirements.
  • Knowledge of state and local behavioral health resources.
  • Ability to work effectively with others and to communicate effectively, orally and in writing.
  • Ability to maintain confidentiality of information.
  • Ability to work under pressure and address events/crises which may develop unexpectedly.


  • A bachelor’s degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling six years; OR
  • A non-behavioral health field bachelor’s degree and a combination of coursework in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling six years; OR
  • A high school diploma/GED and a combination of post-high school education in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling six years.
  • One year of supervisory experience in a behavioral health setting preferred. 
  • Licensure issued by the Arizona Board of Behavioral Health Examiners to engage in the practice of behavioral health in Arizona at the Associate, LISAC or Independent level (Perferred, not required).
  • Some assignments require an Arizona DPS Class One Fingerprint Clearance Card
  • Current Arizona Driver License and a current satisfactory 39-month Motor Vehicle Record (MVR).
  • Must be 21 years of age
  • Background Check
  • Minimum 1 year recovery from drugs and/or alcohol
  • Minimum typing speed of 25 wpm

Important Notes

Lifewell Behavioral Wellness is a non-profit behavioral healthcare agency providing treatment, services and support for low-income clients diagnosed with serious mental illness (SMI), general mental health issues and substance abuse disorders. Lifewell offers residential, outpatient, community living and psychosocial rehabilitation programs which are client centered and adapted to address a broad range of needs.

Lifewell programs provide safe and supportive environments that foster recovery, healthy living and personal growth for clients as they build on existing strengths, focus on addressing deficiencies, and learn new social and vocational skills.


Valley-wide Locations
Phoenix, AZ 85012
Administration Offices
202 E Earll Drive
Phoenix, AZ 85012
Lifewellness Center Beryl
2505 W. Beryl Ave
Phoenix, AZ 85021
Lifewellness Center Mitchell
40 E. Mitchell
Phoenix, AZ 85012
Lifewellness Center Power
6915 E. Main Street
Mesa, AZ 85207
Lifewellness Center University
262 E. University
Mesa, AZ 85201
East Valley
Mesa, AZ 85210
Phoenix, AZ 85012
Valley-wide Locations
Phoenix, AZ 85012
Administration Offices
Lifewellness Center Beryl
Lifewellness Center Mitchell
Lifewellness Center Power
Lifewellness Center University