Job: Medical Assistant

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Job Description

POSITION SUMMARY


Under supervision of the Lead Registered Nurse, performs duties in support of therapeutic services to an adult population composed of persons with substance-use disorders, SMI, dual-diagnoses and/or referred persons. Responsible for providing services to members including engagement, medication administration and education; performs related duties as required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.

  • Prepares members for examinations by measuring vital signs, blood draws, urine collection for drug screens and administering injections as order by a healthcare professional.
  • Secures member information and maintains member confidence by updating members’ files, completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping member information confidential.
  • Documents all activities in the clinical record according to policy using approved forms.
  • Coordinates physical and behavioral health care needs for members.
  • Generates and maintains medical, organization, and program records; conducts preliminary and follow-up audits; requests and receives information, and updates information/forms according to established formats and timelines.
  • Coordinates and supports services across multiple systems; ensures that services are provided in accordance with current contracts and applicable regulations and standards.
  • Take phone messages and provide feedback and answers to member/physician/pharmacy calls.
  • Participates in staff meetings, trainings and other activities as required.
  • Performs other duties as required and special projects as assigned.

Skills / Requirements

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS

  •    Knowledge of DSM-IV, DSM-V including specific SMI diagnoses, psychopharmacology, substance abuse, addictions, recovery, relapse       prevention and 12-step treatment philosophy.
    •    Knowledge of the principles of cultural competency and adherence to its philosophy.
    •    Knowledge of Lifewell’s Code of Ethics statement and adherence to its concepts.
    •    Knowledge of behavioral health services delivery systems policies and procedures.
    •    Knowledge of state behavioral health individual and agency licensure regulations and requirements.
    •    Knowledge of state and local behavioral health resources.
    •    Ability to work effectively with others and to communicate effectively, orally and in writing.
    •    Ability to maintain confidentiality of information.
    •    Ability to work under pressure and address events/crises which may develop unexpectedly.

 

EDUCATION/LICENSE/CERTIFICATION/EXPERIENCE REQUIREMENTS
•    A High School Diploma/GED.
•    Current Medical Assistant Certification valid in the state of Arizona
•    Current Arizona Driver License and a current satisfactory 39-month Motor Vehicle Record (MVR).
•    Must be 21 years of age
•    Background Check
•    Minimum 1 year recovery from drugs and/or alcohol
•    Minimum typing speed of 25 wpm
•    Possession of, or the ability to obtain, the following:
•    CPR and First Aid certifications       

           

PHYSICAL AND MENTAL REQUIREMENTS AND WORKPLACE ENVIRONMENT CONDITIONS
•    Standard office environment and mobility to travel between various organizational worksites and/or external meetings.
•    Ability to apply critical thinking, and sound judgment in an ever-changing environment with multiple projects and competing priorities.
•    Ability to communicate with staff at all levels of the organization and with external stakeholders.
•    Ability to create and maintain required documents.

BEHAVIORAL EXPECTATIONS
•    Meets deadlines and provides required data, documents and information to others as requested.
•    Makes appropriate independent decisions, collaborating with others as appropriate, assuming accountability for outcomes.
•    Maintains availability, accessibility, and visibility to others; manages crisis or emergency situations effectively and professionally.
•    Consistently displays a positive attitude and image of the agency.
•    Acts as a role model to others through professional appearance and behavior that’s consistent with the desired organizational image.
•    Adapts readily to change; guides others through the change process and seeks ways to facilitate the process.
•    Promotes objectivity, demonstrating collegiality in the workplace.
•    Encourages the expression of diverse points of view; interacts effectively and is proactive in developing problem-solving approaches that are culturally sensitive.

Important Notes

Lifewell Behavioral Wellness is a non-profit behavioral healthcare agency providing treatment, services and support for low-income clients diagnosed with serious mental illness (SMI), general mental health issues and substance abuse disorders. Lifewell offers residential, outpatient, community living and psychosocial rehabilitation programs which are client centered and adapted to address a broad range of needs.

Lifewell programs provide safe and supportive environments that foster recovery, healthy living and personal growth for clients as they build on existing strengths, focus on addressing deficiencies, and learn new social and vocational skills.

Locations


Valley-wide Locations
Phoenix, AZ 85012
Administration Offices
202 E Earll Drive
Phoenix, AZ 85012
Lifewellness Center Beryl
2505 W. Beryl Ave
Phoenix, AZ 85021
Lifewellness Center Mitchell
40 E. Mitchell
Phoenix, AZ 85012
Lifewellness Center Power
6915 E. Main Street
Mesa, AZ 85207
Lifewellness Center University
262 E. University
Mesa, AZ 85201
Mesa
East Valley
Mesa, AZ 85210
Phoenix
Central
Phoenix, AZ 85012
Valley-wide Locations
Phoenix, AZ 85012
Administration Offices
Lifewellness Center Beryl
Lifewellness Center Mitchell
Lifewellness Center Power
Lifewellness Center University
Mesa
Phoenix

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